Your location is personal. Here’s how Fein treats it.
Fein helps you stay close to your family, friends and colleagues. That only works if you can trust us with where you are. This page explains, in plain words, who can see your information, what we keep and for how long, and what you control.
Four things you can count on.
You choose who sees you
Your location goes only to the people you share it with, and in an SOS to your family, friends and colleagues and your emergency contact. Pause, or stop sharing with any group, at any time.
We don’t sell your data
No selling, no renting, no data brokers. Fein shows no ads and has no advertising partners.
We don’t keep it forever
Your movement timeline clears itself after 30 days. Delete your account and we remove your data, apart from the few things listed below.
SOS reaches people you chose
An SOS alerts your family, friends and colleagues, and your emergency contact if none of them is on the way. Fein doesn’t call emergency services, so call them first.
Everyone who can see something about you.
And what each of them sees.
Most location data expires on its own.
Everything else stays until you delete your account.
All of these are in the app.
None of them needs an email to us.
Pause sharing
Stops new location updates. Your last location stays visible.
Stop sharing with one group
That group stops seeing where you are, your trips and your arrivals. An SOS you send still shows them.
Export your data
Download a copy of your history from the app.
Delete a message for everyone
Within 24 hours of sending it. Messages in an SOS chat can’t be deleted.
Report or block
Report a message or a person. Block someone to hide their messages from you.
Delete your account
In Settings. It’s immediate, and we email you when it’s done.
What happens to your information when you ask for help.
You send an SOS
Fein sends your live location with the alert.
Your people are alerted
Everyone you share a group with gets the alert and can see where you are.
Your emergency contact gets a text
If none of them is on the way within 60 seconds, we text your name and last known location.
Four measures, in place today.
No system is perfectly secure. If a data breach affects you, we’ll tell you, and the authorities where the law requires it.
- Encrypted between your phone and our servers
- Encrypted where it’s stored
- Every request for your location is checked against your group memberships, in the database itself
- Photos and data exports sit in private storage, opened only by short-lived links
Each company gets only what its job needs.
The Privacy Policy lists exactly what each one receives.
Three places, one set of rules.
Fein’s database and file storage.
Yada Investments L.L.C, the company that runs Fein.
Some of our providers, such as maps, notifications and SOS texts, under safeguards EU law approves.
Fein is for people aged 13 and over.
Our terms ask anyone under 18 to have a parent’s or guardian’s permission. We ask for your date of birth only to work out an age band, and we keep the band, not the date. Accounts for under-13s are blocked and deleted within 14 days. The minimum age may be higher where you live.
Questions people ask.
The full detail is in our Privacy Policy and Terms of Service. Questions? [email protected]